If you’re reading this, chances are you’re experiencing some frustration with your Snapchat story notifications not working or popping up.
Trust me, I feel your pain. There’s nothing more annoying than eagerly anticipating a new story update from a friend, only to find out it never made it to your notification list.
But fear not, because I’m here to help troubleshoot this pesky problem and get those notifications flowing smoothly again.
This article describes a number of ways to fix Snapchat story notifications not working on iOS and Android.
How to Get Story Notifications on Snapchat
To get Snapchat story notifications, you have to enable “it “Stories from friends” notifications in the Snapchat app.
Users can personalize notifications in Snapchat’s settings, and they may unintentionally turn off the app’s notifications.
Hence, you have to check to ensure that your snap story notifications have not been mistakenly turned off.
How to Turn on Snapchat Story Notifications
- Tap on your Bitmoji Avatar at the top left corner of the screen to access your profile.
- Tap the settings gear icon at the top right.
- Tap on “Notifications.”
- Check the box next to “Stories from Friends.” By enabling this, Snapchat will notify you of subsequent story updates from your friends.
You can also turn on story notifications for one person if you particularly want to be notified when they update their stories on Snapchat.
We discuss this in-depth in the next section below:
How to Turn on Snapchat Story Notifications for one Person
To turn on Snap story notifications for one person, follow these simple steps:
- After launching Snapchat, tap on the “Stories” icon.
- Tap on the story of the friend whose story notifications you want to receive.
- Tap on the bell icon at the top right corner of the screen. This will turn on their story notifications for you. You should see the notice “Story notifications turned on for [name of person].”
Alternatively, you can turn off their story notifications from their profile.
How to Turn on Snap Story Notifications from a Friends Profile
Another way to enable Snapchat story notifications for one person is by turning it on from their profile. Here’s how:
- Tap on the Bitmoji icon to access your Snapchat profile.
- Scroll down to the “Friends” tab and tap on “My Friends.”
- Tap on the name of the user you want to hide your story from.
- At the top left corner, tap on their profile image or name.
- From their profile, tap on the three dots in the upper right corner.
- Tap on “Story Settings” from the pop-up menu that next appears.
- Check if the toggle is turned off and tap on it to turn it on (from grey to green).
Do they know if you turn on story notifications on Snapchat?
No, the person whose stories you have turned on notifications for will not be notified. Snapchat does not tell them. However, it’s important to note that this feature is a bit of a double-edged sword.
On the one hand, it allows you to discreetly keep track of someone’s updates without them knowing.
On the other hand, it means that the person you have turned on notifications for will not be notified if you turn off Snapchat story notifications.
How to Fix Snapchat Story Notifications not Working Error
If you have enabled Snapchat story notifications on the app or turned on story notifications for one person and yet they are not popping up, here are additional ways to troubleshoot the problem.
1. Restart Your Device
One of the most effective ways to fix the majority of tech-related issues is to do a hard reboot. Although consumers frequently ignore this tried-and-true technique, it is comparatively quick and easy to do.
In this situation, a hard reboot will end any background processes interfering with Snapchat push notifications. As a result, you should attempt to do a hard restart of your device first because this simple cure can help you avoid further time and hassle.
2. Check the Sound of Your Phone
You should initially check your phone’s volume if Snapchat alerts are still arriving but you can’t hear them. Make sure it isn’t muted so that you won’t hear the alerts as they arrive on your device.
At the same time, make sure your phone is not on “Silent Mode,” since this may be the reason your alerts aren’t being received.
When Silent Mode is activated, all notifications, including those from the Snapchat app, have their sounds muted.
Depending on the sort of Android smartphone you have, you might need to use the volume button or a specific sound button to turn off Silent Mode. For such, there is a toggle switch on iPhones located on the right side of the bar.
iPhone
Silent mode can be disabled by pressing the Silent/Ringer switch until it clicks toward the screen. You can still use Silent Mode on your phone if the orange line is visible.
Android
To disable or exit silent mode on Android phones, press the volume up button to increase the volume.
3. Update the Snapchat App
If a bug is to blame, updating Snapchat is the best course of action. Professional app developers regularly update mobile apps. User-reported problems will be rectified and patched out by what is referred to as a bug repair during upgrades.
To prevent these problems, it’s crucial that you update your Snapchat app to the most recent and reliable version. Installing any pending updates and getting the latest version will help fix any inherent issues that may interfere with the smooth functioning of the app such as Snapchat notifications.
To update your Snapchat app:
- Go to Playstore (for android users) or App store (iPhone users).
- Search for Snapchat.
- Install any pending updates if there are any by tapping on “Update.”
4. Turn Off “Do Not Disturb”
Do Not Disturb Mode may be to blame if you aren’t getting any notifications from any app, including Snapchat. In order to receive Snapchat notifications, you must turn it off.
This is obviously helpful in situations where the user really doesn’t want to be disturbed.
To Turn off Do Not Disturb on iPhones (iOS)
- Go to “Settings -> Focus” on your iPhone to switch off “Do Not Disturb Mode.”
- On the next screen, tap any Focus mode that is marked as “On” to switch it off.
To Turn off Do Not Disturb on Android
- Navigate to Settings.
- Tap on “Sound & Vibration.”
- Tap on “Do Not Disturb” then proceed to toggle it to the left to turn it off (if it was on).
6. Ensure Snapchat is Able to Send Notifications
To ensure a complete experience with sound, you must activate notifications both inside the Snapchat app and in the system settings.
You won’t receive notifications even if you enable the in-app notification settings for Telegram if the system settings have Telegram’s notifications off.
To Check your device’s settings for the Telegram app’s notification preferences.
- On Android, go to “Settings.”
- Tap on “App management” and then proceed to “App List.
- Select Snapchat from the list of apps.
- Tap on Notifications.
- Turn on the toggle to enable notifications for Snapchat.
Your device’s notification settings may have some settings that are interfering with Telegram push notifications. Because of this, you might have unintentionally or purposefully turned off notifications on your device in the past.
Turning on notifications as described above will ensure you receive notifications from Snapchat without any interference.
7. Disable Battery Saving Mode
Have you tried disabling your battery saving mode?
You may be thinking, “Why on earth would I want to disable my battery saving mode? That goes against everything I’ve learned about preserving my phone’s battery life.”
But hear me out! Sometimes, battery saving mode can cause issues with certain apps, including Snapchat. It can limit their access to the internet and prevent them from functioning properly.
So, if you’re tired of missing out on your friends’ Snapchat stories because you’re not receiving notifications, try disabling battery saving mode. It’s easy to do and could potentially solve your notification woes.
But before you go ahead and disable battery saving mode, there are a few things to consider. For starters, disabling battery saving mode will likely result in your phone using more battery power.
If you’re someone who is constantly on the go and relies on your phone to last throughout the day, you may want to think twice about disabling battery saving mode.
For iOS (iPhone Users)
- Go to “Settings” then proceed to “Battery” on your iPhone to disable battery-saving mode.
- Deactivate “Low Power Mode” by turning it off.
For Android Users
- Navigate to “Settings.”
- Tap on “Battery” then proceed to “Battery Saver.”
- Turn off the battery saver mode.
For Tecno phones, tap on “Battery Lab” from the settings. Navigate to “Advanced Settings” and tap on “Battery Saver.” Turn off the toggle labelled “Use Battery Saver.”
8. Enable Background Data Usage for Snapchat
Push notifications for Telegram may also be problematic depending on your mobile data and Wi-Fi connection settings.
Users who disable Background Data Usage typically don’t get notifications while using mobile data. But as soon as they connect to Wi-Fi, they’ll be inundated with notifications.
Try turning on Background Data Usage on your smartphone if this sounds familiar to you.
To enable background data usage for Snapchat on Android:
- On Android, go to “Settings.”
- Tap on “App management” and then proceed to “App List.
- Select Snapchat from the list of apps.
- Tap on “Mobile data & Wi-fi.”
- Ensure the “Background data” toggle is enabled to “enable usage of mobile data in the background.
In essence, this setting gives the Snapchat app internet access even when it’s not open when utilizing cellular data. Consequently, the app may continuously update and send you timely notifications.
9. Log out of Snapchat and Log in Again
If Snapchat notifications are enabled in the system settings and the app but you are still not receiving them, you can try signing out and then back into Snapchat.
This is sometimes all it takes to resolve the Snapchat notifications not working issue.
To log out of your Snapchat account:
- Tap on your Bitmoji Avatar at the top left corner of the screen to access your Snapchat profile.
- Tap the settings gear icon at the top right.
- Scroll down to the very bottom of the settings page and tap on “Log Out.”
- Confirm the action by tapping on “Log Out” from the dialog box that displays.
After login out, log in again and check if you will get subsequent notifications from Snapchat.
10. Reinstall Snapchat
Reinstalling Snapchat can fix your issue if everything else fails. A fresh copy of the program will include all the most recent updates while uninstalling the app deletes all the data related to Snapchat, some of which may be damaged and interfere with alerts.
To uninstall and re-install Snapchat:
- Long-press on the Snapchat app and choose “Uninstall” or “Remove.”
- Confirm the action by tapping on “OK.”
- Go to Google Playstore (Android) or the Apple App Store (iPhones) and search for “Snapchat.”
- Tap on “Install” or “Get” to get it installed.
After reinstalling Snapchat, you can expect the notifications to work again.
11. Clear Snapchat App’s Cache
The technology behind caching in apps can be really helpful in the smooth functioning of the app. However, corrupt cached files and data can occasionally cause issues such as the one under discussion – Snapchat notifications not working.
If the Snapchat notifications issue is caused by cached files and data, then it’s essential to clear the cache to get it resolved.
To clear Snapchat cache on Android
- Go to “Settings” and tap on “App Management.”
- Proceed to “App List” to see all the apps you’ve installed on your phone.
- From the list of apps displayed, select Snapchat.
- Tap on “Storage & Cache.” Proceed to tap on “Clear Cache.”
To get Snapchat cache and data cleared on an iPhone, simply uninstall it, then reinstall.
12. Report the Notification Issue to Snapchat
If you’ve tried troubleshooting with all the above methods and yet you still don’t receive notifications on Snapchat, then your last resort will be to reach out to Snapchat.
To contact Snapchat:
- Navigate to “Settings” after launching the app.
- Under the support tab, tap on “I Need Help.”
- Here, tap on the “Contact Us” button. You can also tap on the three horizontal lines at the upper right corner, then tap “Contact Us.”
- Under “What can we help you with,” select “I need help with a Snapchat feature.”
- Tap on “Settings” under the heading “What feature is this related to?”
- Another list of options will appear: “Dark mode,” “Changing my birthday,” and “Other.” Select “Other.”
- In the “Description” box, provide information relating to the Snapchat story notifications not showing or working issue, then tap on “Send.”
You can be sure that Snapchat will revert to you with actionable guidelines on how to resolve your notifications issue.
How to Fix Snapchat Story Notifications But No Story
If you’ve been experiencing the frustrating issue of receiving notifications for Snapchat stories but not being able to actually view the story, fear not! There are a few simple steps you can take to troubleshoot and fix this issue.
Try checking your internet connection, closing and reopening the app, clearing the app cache and data, and updating the app. With a little troubleshooting, you should be able to get those stories back up and running in no time!