If you’re an avid TikTok user, you know that live notifications can be a lifesaver when it comes to keeping up with your favorite creators and never missing a beat on the latest trends.

But what happens when those live notifications suddenly stop working? It can be frustrating, to say the least, and leave you feeling disconnected from the app you love.

As someone who has experienced this firsthand, I know firsthand how annoying it can be to not receive those all-important live notifications.

There are some steps you can take to troubleshoot this issue and get your live notifications up and running again.

Why am I not Getting Live Notifications on TikTok?

First things first, let’s delve into some of the potential causes of TikTok notifications not working. It could be something as simple as a glitch in the app or a problem with your phone’s settings.

Alternatively, it could be an issue with the creator’s account or their privacy settings. Whatever the cause, there are solutions to be found.

So, if you’re ready to take on this problem head-on, grab a cup of your favorite beverage and get ready to tackle the task of fixing your live notifications.

With some detective work and a little bit of patience, you’ll be back to receiving all the latest updates from your favorite creators in no time.

Ways to Fix TikTok Live Notifications not Working

Here are some proven ways to troubleshoot when your TikTok live notifications not working.

1. Check your Internet Connection

The first thing you should do is make sure you have a stable internet connection. TikTok requires a strong and reliable connection in order to function properly, and if you’re experiencing problems with your notifications, it could be due to a weak or intermittent connection.

To check your internet connection, try running a speed test on your device. You can use a website like speedtest.net to check your download and upload speeds.

Fixes for TikTok Live Notifications Not Working on iPhone and Android - check your internet connection

If your internet connection is slow or unstable, you may need to contact your internet service provider (ISP) to resolve the issue.

2. Get Notified of Lives on TikTok by Enabling Notifications Settings

If your internet connection is fine, the next step is to check your live notification settings within the TikTok app. Here’s how to do it:

  1. Tap on the profile icon at the bottom right corner.
  2. Tap on the hamburger icon (☰) at the top right corner.
TikTok Live Notifications not Working
TikTok Live Notifications not Working
  1. Tap on “Settings and privacy.”
  2. Proceed to tap on “Notifications” under the “Content and display” tab.
Get Notified of Lives on TikTok
Get Notified of Lives on TikTok
  1. Tap on “In-app notifications.”
How to Get Notified of Lives on TikTok
  1. Ensure the “LIVE” toggle is enabled.
How to Get Notified of Lives on TikTok

Make sure the “Live” toggle is turned on. If it’s already on and you’re still not receiving notifications, try turning it off and then back on again to reset it.

If the problem persists after checking your notification settings, you may need to try the following steps:

3. Turn on TikTok Live Notifications for your Favorite Creator

You can turn on live notifications for specific accounts you follow. This will not just enable live notifications for your TikTok account, but you will also receive a notification every time one of the accounts you follow goes live.

You can also customize your notifications by selecting which accounts you want to receive notifications for.
To turn on notifications for a particular creator:

  1. Tap on the profile icon at the bottom right corner.
  2. Tap the hamburger icon (☰) at the top right corner.
  3. Tap on “Settings and privacy.”
  4. Proceed to tap on “Notifications.”
  5. Scroll down and tap on “Live Notifications settings.”
Turn on TikTok Live Notifications for your Favorite Creator
  1. Ensure the toggle next to “Get LIVE notifications from accounts you follow” is enabled.
Turn on TikTok Live Notifications for your Favorite Creator
  1. Tap on the bell icon next to the creator whose TikTok live you want to get notified of.
Turn on TikTok Live Notifications for your Favorite Creator
  1. From the live notification settings, select “All.” This ensures that you get all notifications when that account goes live on TikTok.
Turn on TikTok Live Notifications for your Favorite Creator

4. Restart the TikTok App

Sometimes, simply closing and reopening the TikTok app can fix issues with live notifications. To do this, follow these steps:

  1. On your device, swipe up or down to access the app switcher.
  2. Find the TikTok app and swipe up or down to close it.
  3. Open the TikTok app again and see if your live notifications are working properly.
  4. Restart your device

If restarting the TikTok app doesn’t fix the problem, you may need to try restarting your device. This can help clear any temporary files or glitches that may be causing issues with the app.

To restart your device:

  1. Press and hold the power button on your device until the “Power off” option appears.
  2. Tap on “Power off” and then tap on “Restart” to confirm.
  3. Wait for your device to restart and then try using the TikTok app again to see if your live notifications are working properly.

5. Update the TikTok App

If you’re still experiencing issues with your live notifications, you may need to update the TikTok app to the latest version. New updates can often fix bugs and improve app performance, so it’s a good idea to keep your app up-to-date.

To update the TikTok app on Android or iPhone:

  1. Open the App Store or Google Play Store on your device.
  2. Search for “TikTok” and tap on the app to view its page.
  3. If an update is available, you’ll see “Update.” Tap on the update button.
Ways to Fix TikTok Live Notifications not Working - update TikTok
Ways to Fix TikTok Live Notifications not Working - update TikTok

6. Clear the App’s Cache and Data

Sometimes, problems with the app can be caused by corrupted data or a cluttered cache. To fix this, you can try clearing the TikTok app’s cache and data.

To clear TikTok cache on Android

  • Go to “Settings” and tap on “App Management.”
  • Proceed to “App List” to see all the apps you’ve installed on your phone.
Ways to Fix TikTok Live Notifications not Working - Clear Snapchat cache
Ways to Fix TikTok Live Notifications not Working - Clear Snapchat cache
  • From the list of apps displayed, select TikTok.
  • Tap on “Storage & Cache.” Proceed to tap on “Clear Cache.”
Ways to Fix TikTok Live Notifications not Working - Clear TikTok cache
Ways to Fix TikTok Live Notifications not Working - Clear TikTok cache
Ways to Fix TikTok Live Notifications not Working - clear TikTok app cache

To clear the TikTok app cache on an iPhone, simply uninstall it, then reinstall it.

Restart your device and then try using the TikTok app again to see if your live notifications are working properly.

7. Contact TikTok’s Customer Support

If none of the above troubleshooting steps have worked, you may want to consider reaching out to TikTok’s customer support team for further assistance.

They may be able to offer specific solutions for your device or help you resolve any technical issues that may be causing the problem.

To report live notifications not working to TikTok, follow these steps:

  1. Tap on the profile icon in the lower right corner to access your profile.
  2. Tap on the three horizontal lines (☰) at the top right corner.
  3. Tap on “Settings and Privacy.”
Ways to Fix TikTok Live Notifications not Working - Contact TikTok
  1. Scroll to the bottom and tap on “Report a problem.”
Ways to Fix TikTok Live Notifications not Working - Contact TikTok
3
  1. Under the topics, select “Notifications.”
Ways to Fix TikTok Live Notifications not Working - Contact TikTok
  1. Tap on “Push notification, then proceed to tap on “Unable to receive push notifications.” (If it is your TikTok inbox notifications that are not working, then tap on “Inbox Notification, then proceed to select “Unable to receive inbox notifications.”)
Ways to Fix TikTok Live Notifications not Working - Contact TikTok
  1. TikTok provides you with a list of troubleshooting steps to fix the problem. Tap on “No” under “Is your problem resolved?”
  2. Now, tap on “Need more help?”
Ways to Fix TikTok Live Notifications not Working - Contact TikTok

When you reach out to TikTok:

  • Explain that you are not receiving live notifications for TikTok.
  • Specify the device you are using (e.g. iPhone 11 running iOS 14.2) and the version of the TikTok app you are using.
  • Describe any troubleshooting steps you have already tried, such as checking your notification settings or restarting your device.
  • Include any error messages or other information that might be relevant to the issue.

For example:

“I am not receiving live notifications for TikTok on my iPhone 11 running iOS 14.2. I have checked my notification settings and they are set to allow notifications from TikTok. I have also tried restarting my device and reinstalling the app, but the issue persists. No error messages have appeared. Please let me know how to resolve this issue.”

Ways to Fix TikTok Live Notifications not Working - Report to TikTok

I hope these tips help you get your TikTok live notifications working properly again! If you have any other questions or need further assistance, don’t hesitate to reach out to TikTok’s customer support team.

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